Refund Policy

Paid plans (Starter, Pro, Business, and Enterprise) are billed monthly in advance through Lemon Squeezy. If you are not satisfied with your subscription, you may request a full refund within 7 days of your initial purchase or a renewal payment, provided you have not exceeded the searches included in your plan for that billing period.

After the 7-day window, payments are non-refundable, but you can cancel at any time to stop future renewals. You will keep access until the end of the current billing period.

The Free plan costs $0 and includes 5 searches per month. No refund is applicable since no payment is taken.

One-time research report purchases (such as those in our Reports & pricing shop) are non-refundable once the full report has been delivered or downloaded, because the data cannot be returned. If a report is not delivered due to a technical issue on our side, contact us for a full refund or re-delivery.

To request a refund, email support@jvzee.com with your order or subscription ID and a brief reason. Approved refunds are processed back to your original payment method through Lemon Squeezy and typically appear within 5–10 business days.

You can cancel your subscription at any time from the Lemon Squeezy billing portal or by contacting support. Cancellation stops future charges immediately but does not refund the current period unless it falls within the 7-day window above.

Refunds are not available where a subscriber has consumed more than the included monthly searches for the plan in question. Current plan limits are:

• Free: 5 searches / month
• Starter: 100 searches / month
• Pro: 500 searches / month
• Business: 1,500 searches / month
• Enterprise: 5,000 searches / month

We may update this Refund Policy from time to time. The "Last updated" date above reflects the most recent revision.